Returned Materials Authorization: TERMS & CONDITIONS

American Augers reserves the right to maintain certain Terms & Conditions for all  Returned Materials Authorization requests.

Terms & Conditions

• No return will be accepted unless an authorized RMA number has been issued
• All RMA requests must be made no later than 30 days after the initial invoice date. 
• 20% re-stocking charge will be assessed for items returned, as non- defective, or not sent by a mistake of American Augers or its vendors
• All items must be received by American Augers no later than 10 days after the requested RMA number has been issued in order to have credit consideration.
• Return freight method, must be by standard ground, unless otherwise authorized by American Augers.
• All return shipping containers must contain properly labeled parts w/American Augers part numbers, and a completed RMA form with authorization number. Missing information or documentation may disqualify the return from being considered for credit consideration
• Items that are out of Warranty or from Special Order status will not be eligible for RMA credit consideration
• Sold new non-defective parts returned used or installed will not be eligible for credit consideration without Parts Service Manager or Technical Service Manager approval
• Returns received with undocumented parts, missing parts, or unlabeled parts will not be eligible for credit consideration